Cancellation policy

As the proprietor of Veritysphere Innovations Private Limited, we are dedicated to providing a seamless and satisfactory shopping experience for our valued customers ("you", "your"). We understand that situations may arise where you need to cancel an order, so we have formulated our Cancellation Policy to ensure clarity and transparency. Our goal is to make cancellations as smooth as possible for you. If you have any questions or require assistance, our dedicated customer support team is always available to help. Thank you for choosing Trendpetals, where your satisfaction is our priority.  

Eligibility  

We strive to accommodate cancellations whenever possible, but eligibility may vary depending on various factors. Orders that have already been processed or shipped may not be eligible for cancellation. Custom-made or personalized items may have different cancellation criteria. To determine if your order is eligible for cancellation, please check its status in your account dashboard or contact our customer support team.  

Initiate the cancellation process as soon as possible to increase the chances of success. Orders that have entered the shipping process may incur additional fees or restrictions on cancellation. Additionally, certain promotional or discounted items may have specific cancellation rules. Our objective is to provide a fair and transparent cancellation policy to ensure a positive shopping experience for all customers.  

Timeframe  

We allow customers to cancel orders within a specified window after placing the order. The cancellation timeframe may vary depending on the order's processing status.  

Once an order has been processed or shipped, it may no longer qualify for cancellation. We advise checking your order's status in your account dashboard to determine if it falls within the cancellation timeframe. Orders placed during peak seasons or promotional events may have different cancellation timeframes. Our aim is to offer clarity and flexibility to customers while ensuring efficient order processing.  

Cancellation Procedure  

At Trendpetals, we strive to simplify the cancellation process for our customers. To cancel an order, log in to your account and go to the 'Order History' section. Find the order you wish to cancel and select the 'Cancel' option. Follow the on-screen prompts to complete the cancellation process.  

If you encounter any difficulties or have questions about the cancellation procedure, our dedicated customer support team is available to assist you. Please note that cancellations can only be processed during the specified cancellation timeframe and before the order undergoes processing or shipping. Once an order has been processed or shipped, it may no longer be eligible for cancellation. We appreciate your cooperation and understanding in following our cancellation procedure to ensure a seamless experience for all customers.  

Exceptions to Cancellations  

While we aim to accommodate cancellations whenever possible, there are exceptions to our cancellation policy. Orders for personalized or customized items may not be eligible for cancellation once production has begun. Additionally, orders that have already been processed, packaged, or shipped may not be canceled.  

Special promotions, clearance sales, or limited-edition items may have specific cancellation policies, as specified during the checkout process. We encourage you to review the product details and terms carefully before placing your order to understand any applicable exceptions. Our customer support team is available to provide clarification and assistance regarding specific cancellation scenarios. We appreciate your understanding as we strive to balance flexibility with operational constraints in providing the best possible service to our customers.  

Legal Disclaimer  

While we value transparency and aim to provide clear guidelines regarding our cancellation policy, it is important to understand that our policy is subject to change without prior notice. While we make every effort to ensure the accuracy and reliability of the information provided, we cannot guarantee that all the information on our website is error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from reliance on information provided on our website, including our cancellation policy.  

We reserve the right to refuse or cancel any order at our discretion, including orders that violate our terms of service or are deemed fraudulent or suspicious. In the event of discrepancies between the information provided on our website and any other communication channels, the information on our website shall prevail. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to abide by them.  

If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for clarification before proceeding with your order.