Return & Refund Policy
Here at Trendpetals, we are committed to providing you with a seamless and delightful shopping experience. However, we understand that there may be instances where you need to return or exchange a product. To ensure your satisfaction, we have crafted our Refund Policy with the utmost care.
Eligibility for Refund
For a refund, the item must be unused, in its original condition, and with all attached tags intact. The return must be initiated within 48 hours from the delivery date.
Non-Refundable Items
Certain items, such as intimate wear, accessories, and personalized/customized products, cannot be refunded due to hygiene and personalization reasons.
Returns Procedure
Initiating a return is simple. Log in to your account and visit the "My Orders" section, where you can follow the provided instructions to generate a return request. Clearly state the reason for the return and attach any necessary supporting documentation. Our dedicated customer support team will carefully review your request and guide you through the return process.
Refunds (If Applicable)
Upon receiving and inspecting your returned item, you will receive an email confirming its receipt and notifying you of the approval or denial of your refund request. Please allow approximately five to seven days for your refund to be processed.
If you have any questions or concerns regarding your returns or refunds, please don't hesitate to reach out to us. Your satisfaction remains our top priority, and we are committed to ensuring you have a smooth and enjoyable shopping experience.