FAQs
How can I provide feedback about my shopping experience?
We value your feedback. If you would like to share your feedback with us, please complete the customer satisfaction survey sent via email after your purchase or contact our team.
What should I do if an item is missing from my parcel?
Feel free to contact our customer support team if you have any questions send email to veritysphereinnovationsprivate@gmail.com All inquiries are responded to within 24 hours by our team
Can I change my shipping address after placing an order?
No, you cannot change the shipping address once you have received the confirmation email for your order
What should I do if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer support team for assistance. We will work with the shipping carrier to resolve the issue and ensure that your order is delivered to you as quickly as possible.
How do I initiate a return?
To initiate a return, log in to your account, navigate to the 'Order History' section, and select the order you wish to return. Follow the on-screen instructions to complete the return request. This allows you to track the return shipment and ensures that the seller receives the item.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and ensure you receive a replacement or refund.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund or exchange.
How long does it take to receive a refund?
Once your return has been processed, refunds are typically issued within 5-7 business days. The timing of the refund may vary depending on your payment method and financial institution.
f I forget my password, what should I do?
You can easily reset your password by clicking the "Forgot Password" link on the login page. Using your email address, we will email you instructions for resetting your password.
Is it possible to give items I purchase as gifts to someone else?
When you check out, you can easily purchase gifts for friends and family. At checkout, enter the recipient's shipping address, and Trendpetals will handle the rest.
Do you offer product setup assistance?
Yes, we provide product setup assistance to ensure you get the most out of your electronics. Whether you need help with initial setup or troubleshooting, our team is here to guide you through the process. use a wide range of products and services
Can I return defective items for a refund or exchange?
Yes, if your item is defective or malfunctions within the warranty period, you may be eligible for a refund, exchange, or repair, depending on the circumstances. Please contact our customer support team for assistance with returns and warranty claims.
